Life Science Service
Our innovative Life Science products are built to be in constant operation. That’s why service matters so much in our work.
Ongoing service checks keep our products running in tip-top condition, also minimizing downtime and stoppages.
All machines are designed with maintenance in mind. This allows for quick and easy servicing without interrupt your tasks more than necessary.
Always ON
All our technicians are fully qualified, so all servicing and repairs are carried out by a specialist staff member.
As a result, our services are in accordance with the highest standards in the world. We always offer to share the journey with our customers throughout the life of the product. We document every service visit and all the work carried out.
International service options
An annual inspection by KEN is a standard service where we offer to review and evaluate the product and possibly replace wear parts, seals etc. The inspection is arranged as a fixed service agreement, and after each service visit, you, the customer, receive documentation of the inspection.
Our customers are always offered installation and assembly of new products. In other words, we connect the power, water and drains, and commission the product software, washing programs and settings. After that, we always check the installation and document the machine’s performance.
In our validation, we review and verify the product in the configuration you, the customer, want. We test the washing performance by way of thorough analysis, and document the overall result. Generally speaking, we carry out validation at the time of installation, and revalidate annually.
We offer emergency response servicing within four hours. Our technicians carry a wide range of spare parts, enabling them to deal with many tasks in situ.
We perform all types of repairs on our own machines. Our technicians carry a wide range of spare parts, enabling them to deal with tasks in situ.
Our customers are offered various service agreements, which we tailor to the customer’s particular needs. Our service agreements include discounts on spare parts and emergency servicing.
When installing new machines, we offer recycling according to ISO 14001 by uninstalling end-of-life products, which we take back to sort for recycling.
As our customer, we offer your own technical staff training so that you can service the products yourself day to day. We provide the same training we give our own technicians. In addition, we provide access to many of our operation and maintenance spare parts and tools.
We also offer relevant training to people who use our machines and related products, including an introduction to basic functions, settings and washing programs.
Order your spare parts, send detailed service requests or create a ticket.
Tickets and requests are addressed promptly, to minimize downtime and ensure smooth operations.
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Tracking of service costs, acquisition dates, latest service calls and warranties.